Refund Policy

Effective date: 14 October 2026

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Your statutory rights under UK consumer law are not affected.

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1. Printed artworks (canvas, paper, metal)

• Damaged, defective or wrong item: email scott@aiartcook.com within 30 days of delivery with your order number and a photo. We'll send a free replacement, or a full refund if you prefer. You don't need to return the damaged item.

• Lost in transit: if the tracking shows no delivery after 30 days, we'll reprint or refund it.

• Change of mind: each print is made to order for you, so we can't accept returns for change of mind once production has started. If you contact us before production starts (usually within 24 hours of ordering), we'll cancel and refund in full.

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2. Digital downloads and phone wallpapers

• A digital file can't be returned. When you buy, you agree to immediate delivery, so sales are final once the file has been delivered.

• If a file is faulty, won't open or isn't the one described, email us within 30 days. We'll replace it, or refund you if we can't fix it.

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3. How refunds are paid

Approved refunds go back to your original payment method within 14 days.

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Contact: scott@aiartcook.com